Privacy Policy

At Merlin Dispatch Solutions, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you visit our website or use our dispatch services.

By accessing or using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a) Personal Information

• Your name, company name
• Email address
• Phone number
• MC and DOT numbers
• Truck/trailer type and business preferences
• Payment or billing details (if applicable)

b) Non-Personal Information

• IP address and browser type
• Website usage data (pages visited, duration, etc.)
• Referring website or search engine

We collect this data through contact forms, email inquiries, account setup, service onboarding, and analytics tools.

2. How We Use Your Information

We use your information to:

• Provide and manage our dispatch services
• Communicate with you regarding loads, updates, and support
• Process payments or invoices
• Improve our website and user experience
• Respond to your inquiries and support requests
• Comply with legal or regulatory obligations

We do not sell or rent your personal data to third parties.

3. Information Sharing

We may share your information with:

• Freight brokers or shippers to book loads on your behalf
• Payment processors (if applicable)
• Our internal team of dispatchers or service providers
• Legal authorities if required by law

All shared information is used solely for the purpose of providing our services and complying with legal requirements.

Website inquiry information may be transmitted through an email delivery provider to Merlin’s private lead-notification inbox solely so we can respond to the inquiry.

4. Data Security

We use standard industry practices to protect your information, including:

• Secure servers and hosting
• SSL encryption
• Access controls and internal confidentiality policies

Despite our best efforts, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security but we work diligently to protect your data.

5. Cookies and Tracking Technologies

We use Google Analytics 4 only when you choose “Accept analytics” in our cookie settings. Before that choice, analytics storage is denied and the Google Analytics tag is not loaded.

If you accept, Google Analytics may use analytics cookies and collect information about page visits, browser and device characteristics, traffic sources, and interactions such as calls, texts, dispatcher CTA clicks, and confirmed lead submissions. Merlin does not include form names, phone numbers, email addresses, message contents, or other form-field values in its custom analytics events. Advertising storage, advertising user data, and ad personalization remain disabled.

We save your analytics choice in your browser’s local storage. You can reject analytics without affecting necessary website functions, and you can change or withdraw your choice at any time through “Cookie settings” in the website footer. Google’s handling of analytics data is described in the Google Privacy Policy.

6. Your Choices and Rights

You have the right to:

• Request access to your personal data
• Correct or update your personal information
• Request deletion of your data
• Withdraw consent at any time (subject to service limitations)

To make a request, contact us at:
info@merlindispatchsolutions.com

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Merlin Dispatch Solutions
(816) 750-3988
info@merlindispatchsolutions.com