Privacy Policy
Privacy Policy
At Merlin Dispatch Solutions, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you visit our website or use our dispatch services.
By accessing or using our website or services, you agree to the terms of this Privacy Policy.
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Information We Collect
We collect the following types of information:
a) Personal Information
- Your name, company name
- Email address
- Phone number
- MC and DOT numbers
- Truck/trailer type and business preferences
- Payment or billing details (if applicable)
b) Non-Personal Information
- IP address and browser type
- Website usage data (pages visited, duration, etc.)
- Referring website or search engine
We collect this data through contact forms, email inquiries, account setup, service onboarding, and analytics tools.
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How We Use Your Information
We use your information to:
- Provide and manage our dispatch services
- Communicate with you regarding loads, updates, and support
- Process payments or invoices
- Improve our website and user experience
- Respond to your inquiries and support requests
- Comply with legal or regulatory obligations
We do not sell or rent your personal data to third parties.
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Information Sharing
We may share your information with:
- Freight brokers or shippers to book loads on your behalf
- Payment processors (if applicable)
- Our internal team of dispatchers or service providers
- Legal authorities if required by law
All shared information is used solely for the purpose of providing our services and complying with legal requirements.
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Data Security
We use standard industry practices to protect your information, including:
- Secure servers and hosting
- SSL encryption
- Access controls and internal confidentiality policies
Despite our best efforts, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security but we work diligently to protect your data.
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Cookies and Tracking Technologies
Our website may use cookies to:
- Improve user experience
- Track visitor behavior and traffic sources
- Collect analytics via tools like Google Analytics
You may choose to disable cookies in your browser settings, though some features of the site may not function properly as a result.
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Your Choices and Rights
You have the right to:
- Request access to your personal data
- Correct or update your personal information
- Request deletion of your data
- Withdraw consent at any time (subject to service limitations)
To make a request, contact us at:
info@merlindispatchsolutions.com
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Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
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Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
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Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact:
Merlin Dispatch Solutions
(818) 750-3988
info@merlindispatchsolutions.com
About
Merlin Dispatch is a reliable logistics and dispatch service dedicated to efficient freight coordination across the U.S. We connect carriers and shippers with seamless communication, 24/7 support, and optimized route planning.
Our team ensures timely deliveries, maximizing profitability and minimizing downtime.
At Merlin Dispatch, your logistics success is our mission—driven by technology, experience, and trust.
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